Frequently Asked Questions
Have questions about our software? Our FAQs cover features, pricing, and setup. Get clear answers to start using our platform today!
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textLIVING is a text marketing and communication platform that helps businesses connect with customers and employees via SMS. It allows you to send promotions, reminders, and automated messages to drive engagement and increase revenue.
- Customers opt in via text, QR code, web form, or in-store kiosk.
- You send messages like promotions, event reminders, or loyalty rewards.
- Customers respond and engage, helping you drive repeat business.
Any business can use textLIVING! It’s perfect for:
- Retail & Restaurants (coupons, loyalty rewards)
- Salons & Gyms (appointment reminders, promotions)
- Service Businesses (customer updates, scheduling)
- Healthcare & Dental Offices (patient reminders)
- Corporate Teams (employee alerts, shift updates)
- Yes! Merchants can start texting immediately, but their number will have limited capabilities until their business is fully set up with the carriers. During this setup process, we work with the carriers to unlock full messaging capabilities, allowing merchants to send messages to their subscribers without restrictions.
- You will be assigned a unique 10-digit phone number that we will register with carriers. This number is dedicated to your business, ensuring a consistent and professional communication channel.
- Your text number is typically registered and ready to use within 72 hours of signing up.
With textLIVING, you can send:
✔ Promotions & Discounts (Flash sales, BOGO offers)
✔ Loyalty Rewards (Exclusive VIP deals)
✔ Event Notifications (Grand openings, special sales)
✔ Appointment Reminders (Reduce no-shows)
✔ Automated Follow-Ups (Re-engage inactive customers)
✔ Employee Updates (Shift reminders, internal alerts)
✔ Segmented Group Messaging (Target specific subscriber groups for personalized messaging)
- SMS (Short Message Service) allows you to send text-only messages up to 160 characters per segment. It’s ideal for sending concise updates, promotions, or alerts.
- MMS (Multimedia Messaging Service) allows you to send messages that include media like images and gifs and up to 800 characters.
- Yes! Every business gets a custom mobile web app where customers can:
- Access digital coupons
- Engage with loyalty programs
- Quickly contact your business
- View exclusive offers
Yes! You can schedule text campaigns, recurring text campaigns and automate follow-ups to send at the best time for engagement.
textLIVING provides detailed reporting so you can track the effectiveness of your campaigns and optimize your marketing for maximum revenue. Key metrics include:
✔ Message delivery
✔ Click-through rates
✔ Customer engagement & response data
✔ Redemption rates for promotions & coupons
✔ In-store coupon redemptions
✔ Subscriber growth & engagement trends
✔ Customer responses & conversions
Pricing depends on your messaging volume. We offer flexible plans to fit businesses of all sizes. For detailed pricing information, visit our Merchant Pricing page.
A credit is a unit used to send messages via our platform. Credits are deducted from your account when you send SMS or MMS messages to your customers. Each SMS uses 1 credit and MMS uses 3 credits.
If your messaging needs exceed the credits included in your subscription plan, we automatically reload your account with credits that never expire in increments of 250. This ensures your campaigns continue without interruption.
No, you will not be charged additional carrier fees. All carrier costs are included in your credit usage, so there are no hidden or unexpected charges beyond the credits used for sending your messages.
Yes! Not only do we have an integrated onboarding system built into the software to quickly get you going, but you can also book a 1-on-1 onboarding session to ensure you get the most out of the platform. During these sessions, we walk you through setting up your campaigns, managing your credits, and utilizing our features to help your business grow through text marketing.
Yes! We follow TCPA and carrier regulations to ensure your messages are sent legally. Customers must opt in, and they can unsubscribe anytime.
If a customer replies STOP, they are automatically unsubscribed and will not receive further messages.
textLIVING provides a full Academy with step-by-step tutorials covering every feature. Additionally, we offer interactive tours that guide you through the software, making it easy to learn and start using textLIVING to its full potential.
For businesses that want personalized guidance, our Premium subscription includes:
✔ Dedicated customer success manager to help you maximize your results
✔ Priority support for faster assistance
✔ Strategic coaching to optimize your text marketing campaigns
With these resources, you’ll have all the support you need to grow your subscriber list and increase engagement effortlessly.
We provide:
✔ Live chat & email and text support
✔ Onboarding assistance
✔ Educational resources
Simply sign up and complete the onboarding to get your business set up with the carriers. Once your setup is complete, you can start collecting subscribers and sending out text messages to engage with your customers.